The City of Namur, through its association Namur CentreVille, is launching a new initiative aimed at improving the customer experience in the city center's shops. This involves a "mystery shopper" game that will take place in the commercial streets of the Walloon capital.
This operation, the precise details of which will be communicated later, aims to assess the quality of welcome, service, and the overall experience offered to customers by various commercial establishments. The results will help identify strengths and areas for improvement for retailers.
The Namur CentreVille association plays a key role in revitalizing local commerce, and this initiative is part of a commitment to support professionals in offering an increasingly attractive and satisfying experience for consumers.
The exact modalities of the game, including evaluation criteria and potential rewards, will be specified in the coming weeks. The initiative aims to encourage a continuous quality approach within Namur's commercial fabric.
